Order-to-cash process flow
Swimlane process flow covering Sales, Warehouse, Shipping, and Finance, with decision points and exception paths.
The prompt
Swimlane process flow for order-to-cash. Four swimlanes: Sales, Warehouse, Shipping, Finance. Customer places an order through the website. Sales receives the order and performs a credit check. If the credit check fails, the order is rejected and the customer is notified. If it passes, Sales sends the order to the Warehouse. The Warehouse picks and packs the items. If items are out of stock, create a backorder and notify the customer of the delay. Shipping generates a tracking number and ships. Finance generates an invoice and emails it. Payment is collected. If payment is not received within 30 days, an escalation process begins. Add SLA indicators: credit check within 1 hour, pick and pack within 24 hours, shipping within 3 business days.
What it generates
A swimlane process diagram with department lanes, sequential steps, decision diamonds, exception branches, and SLA annotations.
When to use it
For documenting your O2C process for training, audit (SOX, ISO 9001), or process-improvement initiatives — the most-mapped process in operations.
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