Create Customer Journey Maps with AI

Customer journeys span dozens of touchpoints across multiple channels. Describe your user experience in plain English and get a professional journey map that visualizes every stage, emotion, and interaction.

The challenge

Customer journeys span multiple channels, touchpoints, and emotional states. Mapping them requires synthesizing research from analytics, support tickets, and user interviews into a coherent visual. Traditional tools force you to manually position every touchpoint, channel, and emotion indicator — and when the product changes, the map needs to be rebuilt.

The solution

Describe your customer journey end-to-end and get a visual that your entire team can reference:

"A potential customer discovers our product through a Google search or social media ad. They visit the landing page, read feature comparisons, and watch the demo video. They sign up for a free trial using email or Google SSO. During the trial, they create their first diagram, invite a team member, and explore export options. On day 3, they receive an onboarding email with tips. On day 7, they hit the free tier limit. They evaluate pricing, compare with competitors, and either upgrade to the Builder plan or churn. Post-purchase, they use the product weekly, submit a support ticket at month 2, and become an advocate by month 6 — sharing diagrams publicly and referring colleagues."

Every touchpoint and channel is visualized clearly. Need to model a re-engagement path? Use chat to say "add a re-engagement path for churned users: they receive a win-back email at day 30, see a retargeting ad at day 45, and return to evaluate new features."

Common journey patterns

SaaS conversion funnel
Discovery through trial, activation, conversion, and expansion with key touchpoints and drop-off points.
E-commerce purchase journey
Browse, compare, add-to-cart, checkout, delivery, and post-purchase review/return flow.
B2B sales cycle
Awareness, consideration, evaluation, procurement, implementation, and renewal stages across multiple stakeholders.
Support experience map
Issue discovery, self-service attempt, ticket creation, resolution, and satisfaction follow-up.

Perfect for

Product managers mapping user activation flows
UX designers visualizing user research findings
Marketing teams optimizing conversion funnels
Customer success teams identifying churn risk points
Stakeholder presentations on customer experience strategy
Cross-functional alignment on user experience priorities

Start Creating - Free

2 free credits. No credit card required.